I HAVE just called the English language helpline offered by France Telecom and been informed that that it is now reachable via a new number.
The number is 09 69 36 39 00, although the call is no longer free and is charged at a so-called ‘standard rate’ which I’ve tried to source but drawn a blank.
The France Telecom Contact Us page provides details of the number you can call in France, as well as how to call if you are outside the country, +33 (0)9 69 36 39 00.
France Telecom has also swapped the options around, so the first one is for technical questions about your telephone and internet access, whilst the second is for account queries and setting up a line.
France Telecom’s English-language helpline is open Monday to Friday, between 9am and 5pm.
Update (26/11/09): Thanks to Geoff in the comments another telephone number is available enabling you to contact the English language service from France Telecom for free – 01.55.78.60.56
Comments
9 responses to “Number change for France Telecom’s English language helpline”
Thanks Craig. I usually print out info so I can take it between France and the UK, but the print link on the France Telecom page doesn’t work, it gets an exception report (I have let them know), so best if you want/need to print, to do it from a print preview from the page itself, avoiding the print link.
I have just used the original number without any problem – the number I have is 01.55.78.60.56 and it’s free from either a land line or their livephone
Hi Geoff,
Thanks for that will add it to the piece itself.
All the best, Craig
I just used the 01.55.78.60.56 number. It is free and it works fine. Very helpful
I just dialled the 01 58 785066 number to be given a new one by a recording, 0800 354 700 75. When I dialled that I got another recording redirecting me to the original 12 info number that is now defunct…pretty well par for France Telecom which is definitely not in the communication business!
Those numbers above seem to have come out wrong. I rang 01 55 785066, was redirected to 0800 364 70075 which redirected me to the defunct 12…where next? Life is too short for FT.
And then I rang 3125 which is the number I originally wanted (in order to change my voicemail recording) whereupon a stern voice said ‘you are not authorised to dial this number’. !!!…what are they LIKE
And then I rang their general all-purpose line 1014 which said I wasn’t allowed to access it and for further info please ring…1014! (And no, no malentendu, my French is fluent).
Hi Liz,
I’ve just got through on the 09 69 36 39 00 number, but they are only open between 9am – 5pm.
I’ll update the piece as I only used the free number I mention this morning, so I think the changes are very recent.
All the best,
Craig